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FAQ

Hello there! Welcome to Pinxin Vegan online store. Here are a few important information about our shop and the whole shopping process. If you have questions regarding the content below, please feel free to message or contact us :)

Delivery days are during weekdays (working days). Weekend and public holidays are not included.
 
If it is an urgent order that you cannot wait, please contact our customer service to check whether the item is ready-stock before placing an order.
 
Certain factors regarding logistics, lack of material by suppliers, or when items suddenly go out of stock during your order, all could be the causes of delayed delivery. Under these circumstances, customers will be contacted and advised to split the order, or cancel the item that may take too much time.



General Product Information

1. All our goods are prepared fresh without added preservatives and additives. They are all 100% Vegan with no dairy, no eggs and no garlic & onion. 
2. Before shipping out your order, all goods and packaging will be inspected to ensure they are in good condition. However, damages on packaging may still happen during delivery.
3. Based on different preparation processes of each kind of food, below are some conditions we'd like you to notice before purchase: 
 
Grains & Noodles: 
These products are all dried and packaged in boxes. The boxes may be slightly dented during delivery especially to areas further than Penang Island.
Frozen Food: 
Our frozen food are mostly made fresh and stored in our freezer less than 2 weeks. Once received, do store them in freezer if not consumed immediately. Our frozen food can last up to 12 months if kept frozen.

Paste & Sauces:
All our paste are made with fresh ingredients without added preservatives. Therefore, there may be a risk of fermentation during the process of delivery but this happens very rarely. Our glass jar goes through high temperature sterilisation and are all vacuum sealed. 

One bottle of paste can serve up to 5 servings. The weight of each bottle is approximately 380g. If not opened, the paste can last up to 1 year. Once opened, do store them in the refrigerator immediately to maintain freshness. After opening, it can last up to 3 months in the refrigerator.

NOTE:
All the above are within accepted scopes in international quality inspection standards, and they are not considered as defective items.

How do I purchase?

1. Enter each product page and press "Add To Cart" on the ones you wish to purchase.
2. Upon checking out, enter your details correctly to complete the transaction.  (We support Facebook login as well)
3. Our site is in shopping cart system, and the same product can be added into the cart without limits. You may add another flavour of the same product.
 
*NOTE*
If you really find it hard to purchase through our website, please feel free to send us the screenshot of the product you like, and we'll arrange the order for you.

You may contact us on Facebook or Here.
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