Frequently Asked Questions
常见问题
Everything you need to know about Pinxin Vegan
关于品新素食你需要知道的一切
Ordering & Delivery
订购与配送
How do I order?如何下单？
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Choose your combo (Buy 6 Free 6, Buy 10 Free 10, or Buy 16 Free 16), pick your dishes from our 50+ menu, and checkout. Payment via FPX, credit card, or bank transfer.
选择你的配套（买6送6、买10送10或买16送16），从50+菜单中挑选菜品，然后结账。支持FPX、信用卡或银行转账付款。
How long does delivery take?配送需要多长时间？
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Orders placed before 2 PM MYT dispatch the day after tomorrow (two calendar days after ordering). Orders placed at or after 2 PM MYT dispatch one day later (three calendar days after ordering). This applies every day, including weekends and public holidays. Food will be packed in food foil pouches instead of our usual foil bowls. Steam, boil in the pouch, or pour into a bowl and microwave (never microwave the foil pouch). After dispatch, delivery is on the same day in Selangor / Klang Valley, or the following day in other serviceable Malaysian states. All deliveries are cold-chain (frozen).
马来西亚时间下午2点前下单，后天发货（下单两天后）；下午2点或之后下单，顺延一天发货（下单三天后）。周末及公共假期同样适用。食品将改用食品铝箔袋，替代原有铝箔碗。隔水蒸、连袋煮，或倒入碗中微波加热（请勿将铝箔袋放入微波炉）。雪兰莪／巴生谷于发货当天送达；马来西亚其他可配送州属于发货隔天送达。所有配送均为冷链（冷冻）。
Is there free shipping?有免运费吗？
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Yes! Free shipping on orders RM250+ (West Malaysia). Combo C (Buy 16 Free 16 = RM366.40) qualifies automatically. Standard delivery is RM20 for West Malaysia.
有！西马RM250以上免运费。配套C（买16送16 = RM366.40）自动免邮。西马标准运费RM20。
Do you deliver to East Malaysia?你们送东马吗？
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We deliver to serviceable areas in Sabah and Sarawak via cold-chain courier. Orders placed before 2 PM MYT dispatch the day after tomorrow (two calendar days after ordering). Orders placed at or after 2 PM MYT dispatch one day later (three calendar days after ordering). This applies every day, including weekends and public holidays. After dispatch, delivery is the next day.
我们通过冷链快递配送至沙巴和砂拉越的可配送地区。马来西亚时间下午2点前下单，后天发货（下单两天后）；下午2点或之后下单，顺延一天发货（下单三天后）。周末及公共假期同样适用。发货隔天送达。
Product & Ingredients
产品与食材
Does it contain MSG or preservatives?含味精或防腐剂吗？
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No. We follow the "No 5 Whites" rule: no white sugar (we use Peru organic cane sugar), no white salt (Australian low-sodium lake salt), no MSG, no dairy, no white flour. Zero preservatives — our flash-freeze technology at -40°C preserves freshness naturally.
不含。我们遵循"五白不入"原则：不用白糖（使用秘鲁有机蔗糖）、不用白盐（澳洲低钠湖盐）、不用味精、不用乳制品、不用白面粉。零防腐剂——我们的-40°C极速冷冻技术天然保鲜。
Is it suitable for vegans and vegetarians?适合素食者吗？
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Yes! 100% vegan. No five pungent roots (garlic, onion, leek, chives, shallots), no eggs, no dairy. Suitable for Buddhist vegetarians and all plant-based diets.
是的！100%纯素。无五辛（蒜、葱、韭、洋葱、蕗蕎）、无蛋、无奶。适合佛教素食者及所有植物性饮食。
What is hericium mushroom? Is it mock meat?什么是猴头菇？是素肉吗？
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Hericium (lion's mane mushroom) is a premium real mushroom — NOT mock meat or soy protein isolate. It has a naturally meaty, chewy texture and is a superfood that supports immunity and gut health.
猴头菇是一种优质真菌——不是素肉或大豆分离蛋白。它天然具有肉感Q弹的口感，是支持免疫力和肠道健康的超级食物。
How long can I store it?可以保存多久？
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10+ months in your freezer. Once thawed, consume within 24 hours. No preservatives — keep frozen until ready to eat.
冰箱冷冻保存10个月以上。解冻后请在24小时内食用。无防腐剂——食用前请保持冷冻。
Is it halal?是清真的吗？
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Pinxin is MeSTI certified (Malaysian food safety standard). While not JAKIM Halal certified, all products are 100% vegan, no alcohol, allium-free, made in a dedicated vegan kitchen with no cross-contamination.
品新获MeSTI认证（马来西亚食品安全标准）。虽未获JAKIM清真认证，但所有产品100%纯素、无酒精、无五辛，在专用素食厨房制作，无交叉污染。
Cooking & Preparation
烹饪与准备
How do I cook it?怎么煮？
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3 easy methods — no thawing needed!
🔥 Boil: Drop into boiling water, 3-5 min
🍳 Pan-fry: Medium heat, 5 min
🌬️ Air fryer: 180°C, 8 min
Ready in 15 minutes from freezer to table.
3种简单方法——不需解冻！
🔥 煮：放入沸水，3-5分钟
🍳 煎：中火，5分钟
🌬️ 气炸锅：180°C，8分钟
从冰箱到餐桌只需15分钟。
How many servings per pack?每包几人份？
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Each pack serves 1-2 people. Perfect as a main dish with rice, or as a side dish for larger gatherings.
每包1-2人份。搭配米饭作为主菜，或在聚餐中作为配菜都很完美。
齋