Frequently Asked Questions
常见问题
Everything you need to know about Pinxin Vegan
关于品新素食你需要知道的一切
Ordering & Delivery
订购与配送
How do I order?如何下单？
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Choose your combo (Buy 5 Get 5 FREE, Buy 8 Get 8 FREE, or Buy 16 Get 16 FREE), pick your dishes from our 50+ menu, and checkout. Payment via FPX, credit card, or bank transfer.
选择你的配套（买5送5、买8送8或买16送16），从50+菜单中挑选菜品，然后结账。支持FPX、信用卡或银行转账付款。
How long does delivery take?配送需要多长时间？
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Order by 2PM and we ship the next working day. West Malaysia: 2-4 working days. East Malaysia: 4-7 working days. All deliveries are cold-chain (frozen).
下午2点前下单，下一个工作日发货。西马：2-4个工作日。东马：4-7个工作日。所有配送均为冷链（冷冻）。
Is there free shipping?有免运费吗？
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Yes! Free shipping on orders RM250+ (West Malaysia). Combo C (Buy 16 Get 16 = RM350.40) qualifies automatically. Standard delivery is RM20 for West Malaysia.
有！西马RM250以上免运费。配套C（买16送16 = RM350.40）自动免邮。西马标准运费RM20。
Do you deliver to East Malaysia?你们送东马吗？
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Yes! We deliver nationwide including Sabah and Sarawak. East Malaysia delivery takes 4-7 working days via cold-chain courier.
是的！我们全马配送，包括沙巴和砂拉越。东马配送需4-7个工作日，冷链快递。
Product & Ingredients
产品与食材
Does it contain MSG or preservatives?含味精或防腐剂吗？
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No. We follow the "No 5 Whites" rule: no white sugar (we use Peru organic cane sugar), no white salt (Australian low-sodium lake salt), no MSG, no dairy, no white flour. Zero preservatives — our flash-freeze technology at -40°C preserves freshness naturally.
不含。我们遵循"五白不入"原则：不用白糖（使用秘鲁有机蔗糖）、不用白盐（澳洲低钠湖盐）、不用味精、不用乳制品、不用白面粉。零防腐剂——我们的-40°C极速冷冻技术天然保鲜。
Is it suitable for vegans and vegetarians?适合素食者吗？
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Yes! 100% vegan. No five pungent roots (garlic, onion, leek, chives, shallots), no eggs, no dairy. Suitable for Buddhist vegetarians and all plant-based diets.
是的！100%纯素。无五辛（蒜、葱、韭、洋葱、蕗蕎）、无蛋、无奶。适合佛教素食者及所有植物性饮食。
What is hericium mushroom? Is it mock meat?什么是猴头菇？是素肉吗？
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Hericium (lion's mane mushroom) is a premium real mushroom — NOT mock meat or soy protein isolate. It has a naturally meaty, chewy texture and is a superfood that supports immunity and gut health.
猴头菇是一种优质真菌——不是素肉或大豆分离蛋白。它天然具有肉感Q弹的口感，是支持免疫力和肠道健康的超级食物。
How long can I store it?可以保存多久？
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10+ months in your freezer. Once thawed, consume within 24 hours. No preservatives — keep frozen until ready to eat.
冰箱冷冻保存10个月以上。解冻后请在24小时内食用。无防腐剂——食用前请保持冷冻。
Is it halal?是清真的吗？
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Pinxin is MeSTI certified (Malaysian food safety standard). While not JAKIM Halal certified, all products are 100% vegan, no alcohol, allium-free, made in a dedicated vegan kitchen with no cross-contamination.
品新获MeSTI认证（马来西亚食品安全标准）。虽未获JAKIM清真认证，但所有产品100%纯素、无酒精、无五辛，在专用素食厨房制作，无交叉污染。
Cooking & Preparation
烹饪与准备
How do I cook it?怎么煮？
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3 easy methods — no thawing needed!
🔥 Boil: Drop into boiling water, 3-5 min
🍳 Pan-fry: Medium heat, 5 min
🌬️ Air fryer: 180°C, 8 min
Ready in 15 minutes from freezer to table.
3种简单方法——不需解冻！
🔥 煮：放入沸水，3-5分钟
🍳 煎：中火，5分钟
🌬️ 气炸锅：180°C，8分钟
从冰箱到餐桌只需15分钟。
How many servings per pack?每包几人份？
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Each pack serves 1-2 people. Perfect as a main dish with rice, or as a side dish for larger gatherings.
每包1-2人份。搭配米饭作为主菜，或在聚餐中作为配菜都很完美。
