Kindly allow 5-6 business days for us to process your orders.
HOW DO YOU SHIP PACKAGES?
For Signature Penang Paste | Chilli Chilli Series | Natural Noodles
Packages will be shipped through Lineclear delivery service.
DO YOU SHIP WORLDWIDE?
No, unfortunately at the moment we only ship to Malaysia.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by order volume and availability. We will notify you if an item in your order is low in stock. These are our estimates:
For Signature Penang Paste | Chilli Chilli Series | Noodles
• West Malaysia
2-3 Days To Deliver (+ 1-2 Days Processing Time )
• East Malaysia
4-5 Days To Deliver (+ 2-3 Days Processing Time )
WHAT IS THE SHIPPING FEE?
DO YOU PROVIDE TRACKING INFORMATION?
Yes, we are able to provide tracking information on all orders if you contact our team. We normally do an update via email, Facebook messenger or phone.
Alternatively, you may use third party tracking websites such as https://easyparcel.com to insert your tracking number for peace of mind.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages as we have a maximum load per parcel we must abide by.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders. Pinxin Vegan, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing Pinxin Vegan with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Pinxin Vegan does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
Pinxin Vegan accepts refund/exchanges only in the case of a faulty product or spoilt food that is not received in a good condition. We will be available to contact via our email at firstname.lastname@example.org or here.
Do hit us up if you have any enquiries or issues with your purchase. We are more than happy to help!