Kindly allow 5-7 business days for us to process your orders.
HOW DO YOU SHIP PACKAGES?
Packages will be shipped through Pos Malaysia. Tracking number will be sent to your e-mail address or phone number once shipment has been fulfilled.
DO YOU SHIP WORLDWIDE?
Yes. We provide shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|West Malaysia||4-7 Business days|
|6-8 Business days|
|12-20 Business days|
|Canada, Europe||12-20 Business days|
|Australia, New Zealand||12-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Rest of the world||15-30 Business days|
*This doesn’t include our 5-7 days of processing time.
DO YOU PROVIDE TRACKING INFORMATION?
At this time we do not have a system in place to track orders. We are working to have this for future orders, your understanding is appreciated.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders. Pinxin Vegan, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing Pinxin Vegan with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Pinxin Vegan does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
If you have any other questions, please contact us and we will do our best to help you out.